Privacy Policy
Last updated: October 9, 2026
1. Who We Are
Symbol Life is a personal space for self-knowledge. The service is operated by AI Swiss Group (Ruhsitzstrasse 29, 9000 St. Gallen, Switzerland). We do not make predictions, and we do not collect data about you covertly — account and calculation data is stored at your choice; analytics is described below. The service helps you hear yourself more clearly through symbols, numbers and stars.
2. Data We Collect
- Account: email address and name when you register via email or Google OAuth.
- Profile: date of birth, city — only if you fill in your profile. Stored in Supabase (EU, Stockholm).
- Saved charts and readings: only if you explicitly clicked "Save". Anonymous users store data only in your browser's localStorage.
- Sophia memory (opt-in): if you are Premium and switch on "Mentor memory," Sophia keeps short notes — the themes you return to and a brief per-room summary — derived from your conversations and stored in Supabase (EU). If you have saved a natal chart, memory also lets Sophia recall its Big Four (Sun, Moon, Ascendant, Midheaven). It is off by default; you can view every note and delete any or all of it at any time in your profile. We never keep health, self-harm, third-party, financial, intimate, or contact details.
- Analytics: we use Umami — a privacy-friendly analytics tool with no cookies and no individual user tracking. Umami collects only aggregated data: pages, traffic sources, country.
- Google Analytics 4: on the website, enabled only with your consent. Uses cookies to measure visits and the path to purchase. We send page addresses with campaign parameters and a limited set of events, excluding birth details, reading texts, Sophia messages and payment identifiers. Google may process this data outside Switzerland and the EU. Personalized advertising and Google Signals are disabled.
3. How We Use Your Data
- Authentication and account access
- Pre-filling forms from your profile (birth date, city)
- Storing saved charts and readings
- Giving Sophia continuity across conversations, if you enable Mentor memory (Premium)
- Improving the service based on aggregated analytics
We do not sell your data to third parties. Personal calculation and conversation data is not used for advertising. Aggregated analytics helps evaluate campaigns.
4. Third Parties
- Supabase — database and authentication (EU, Stockholm, GDPR-compliant)
- Google OAuth — sign-in via Google account (optional)
- Umami — privacy-friendly analytics without cookies
- Cloudflare — site protection and cookieless visit statistics
- Google Analytics — website analytics with separate consent; you can disable it in analytics preferences
- Anthropic — Sophia AI mentor and dream interpreter: processing of your messages (USA; data is not used to train models)
- Stripe — web payment processing (Premium subscription)
- RevenueCat — in-app purchase processing on mobile (App Store / Google Play)
- Telegram — delivery of your feedback to the operator (only when you submit the feedback form)
- Open-Meteo — geocoding: looking up your birth city by name (city name and IP address are sent)
5. Your Rights (GDPR / CCPA)
- Right to access your data
- Right to rectification
- Right to erasure ("forget me")
- Right to data portability
- Right to restriction of processing
To delete all your data, use the "Forget everything" function in profile settings, or contact us at info@aiswissgroup.ch.
6. Cookies
Supabase maintains authentication. Umami and Cloudflare work without analytics cookies. On the website, Google Analytics sets cookies only after separate consent. You can withdraw it using "Analytics preferences" above; we stop collection and remove Google cookies on this device. Your choice is stored in the browser and does not affect access to tools.
7. Data Retention
Data is retained as long as your account exists. After account deletion, all data is removed within 30 days.